YOUR QUESTIONS
FAQ's
Find answers to your questions before joining a tour so that you can find out exactly what you want to know. If you have more question please feel free to reach us via contact form.
You can book directly through our website, by email, WhatsApp, or by calling our customer service. A confirmation will be sent once your booking is secured.
We accept bank transfers, credit/debit cards, PayPal, and cash (for certain tours). Full or partial payment may be required depending on the tour package.
Yes! We specialize in tailor-made itineraries to match your preferences, whether you want cultural trips, adventure tours, luxury escapes, or family-friendly holidays.
Most of our packages include transportation, professional guides, entrance fees, and meals as stated in the itinerary. Exclusions (like personal expenses or optional activities) are always clearly mentioned.
Yes, changes are possible, but they depend on availability and may be subject to additional charges. Please contact us as early as possible.
Cancellation terms vary by package. Generally, free cancellation is available within a specific timeframe, while late cancellations may incur a fee. Full details are provided during booking.
Yes, we offer airport pickup and drop-off services, either included in some packages or available as an add-on.
Travel insurance is not included by default. We recommend purchasing it separately to cover medical, cancellation, or personal belongings.
Our professional guides speak fluent English, and we can arrange guides in other languages (Japanese, Korean, Mandarin, French, German, etc.) upon request.
Absolutely! We have family-friendly itineraries and can adapt tours for children and infants, including car seats, slower-paced activities, and kid-friendly attractions.
Yes, we organize group trips, company outings, MICE (Meetings, Incentives, Conferences, Exhibitions), and special events.
Comfortable clothing, sunscreen, a hat, sunglasses, swimwear (if water activities are included), and some cash for personal expenses.
Some packages include meals (breakfast, lunch, or dinner). Details will be mentioned in your itinerary. We can also accommodate vegetarian, vegan, or halal requests.
Yes! We arrange tours to Lombok, Gili Islands, Nusa Penida, Komodo, Flores, and other Indonesian destinations upon request.
We recommend booking at least 3–4 weeks in advance, especially during peak seasons (July–August and December). However, last-minute bookings are possible if availability allows.